Terms and conditions

1. General information

Here are the general terms and conditions for purchasing products through Eppendorf Norge.
By accessing Eppendorf Norge’s website you accept our privacy police. You also accept that the use of our website may be monitored, tracked and recorded. Privacy information will be handled in accordance with the Norwegian law information (personopplysningsloven).
Any information given on Eppendorf Norge’s website is for information purposes only. It is believed to be reliable and is subject to change without any prior notice. Products and services described may differ from time to time.
Eppendorf reserves the right to change without notice the data submitted at this homepage.
An order is only accepted by Eppendorf Norge when an order confirmation including a delivery date has been send to the Buyer.

For commercial customers only. All prices VAT exclusive.

2. Price

All product prices are list prices and they are shown without VAT, import duties, freight and handling fees and can at any time bee changed/regulated by Eppendorf Norge, without further notice.
When using your myEppendorf eShop account, you will see the total amount of your order including VAT and freight just before you finalize the order.

3. Freight (minimum order value)

Freight charges will apply for all orders below 1.000 EUR through the Eppendorf Norge eShop.
All eShop orders with a value above 1.000 EUR, will be shipped free of charge.
For orders not going through the eShop, there will be additional freight charges which may be issued according to a quote or the existing contract with Eppendorf.

4. Terms of payment

All orders will be invoiced by Eppendorf Norge AS. The invoices will be issued in your local currency NOK.
The payment will be due within 30 days from the invoice date, unless special agreement has been issued in a quotation from one of our product specialist in your country.

5. Delivery and transportation

Delivery via the Eppendorf Norge eShop is limited to companies inside Norway.
When ordering from Eppendorf Norge the transportation will be booked by our warehouses according to the weight and volume of the ordered items and shall be delivered for the account and risk of the Buyer (Ex works Hamburg/Nijmegen) unless other agreement has stated in your quote from Eppendorf Norge.
All details concerning the delivery will be available in your order acknowledgement.

6. Cancellation

Please note, cancellation or changes cannot be made to an order once it has left our warehouse, until then, however, you may be able to modify your order. Your first step will be to contact Eppendorf Norge Customer Support by sending an email to nordic_order@eppendorf.dk. Include your Order Notification Number and provide details on what you would like to change. An Eppendorf Norge customer support representative will contact you.
In the case of goods which are manufactured or acquired specific for your company a cancellation/ change of the order will be handled according to the contract/quotation and the product category.

7. Claims

Claim due to shortage and/or damaged products must be noticed on the delivery note from the forwarder and claimed to Eppendorf Norge within 7 days from receipt of the order.
Please do accept the shipment from the carrier and sign for the shipment as damaged/a shortage was found. When contacting Eppendorf Norge, to report the damage/shortage, please refer to your Order Confirmation Number.

8. Warranty

The warranty period depends on the specific product purchased. With the exception of the product groups listed in the following, a warranty period of 24 months from invoice date is granted for all Eppendorf brand products:

Products Group / Warranty months:
Freezers (excel. accessories) - 60 months
Manual pipettes - 36 months
epMotion incl. accessories - 12 months
Software - 12 months
Replacement parts - 12 months
Fermentors & Bioreactors - 12 months

Please note that the warranty does not apply for products, which has been damaged due to mishandling and improper use.
The Buyer shall lose the right to demand compensation for defects unless he notifies the Seller within 14 days after the defect was discovered and only within the given warranty period for the product in question.
We refer to the warranty/service information on this homepage www.eppendorf.dk and the warranty papers received with the product at the time of purchase.
The Seller cannot be held liable for any consequential loss, loss of profits or any other indirect loss suffered by the Buyer as a result of delayed delivery or defects in the subject of sale. Nor can the Seller be held liable for other losses over and above the invoice amount exclusive of value-added tax.

9. Sample packs

Sample packs / test products are not available through the eShop. Please send your request via e-mail to nordic@eppendorf.dk.

10. Installation

Installation, demonstration and education are not included in the prices shown at this homepage but can be requested from Eppendorf Norge. If a contract concerning installation, demonstration or education has already been issued, please refer to this with a remark, when placing the order with Eppendorf.

11. Return, repair and service

For any service request, please contact Eppendorf Nordic at: nordic-service@eppendorf.dk.
Our service provider is Nordic Service Group. Their qualified and Eppendorf trained team of technicians and fully equipped workshop, supports equipment and instruments purchased from Eppendorf Nordic. They are dedicated to provide excellent technical service and customer care to ensure that all of our products are supported throughout their lifetime.
If for some reason other than a defect or damaged product, the buyer should want to return their un-used products to Eppendorf, please contact nordic_order@eppendorf.dk for an agreement prior to the return.
Eppendorf Nordic will charge a return fee of 15% of the net invoiced amount unless the product has a defect accepted by Eppendorf Nordic prior to the return.
Eppendorf Norge will not accept any invoices in relation to transportation of return items. All returns have to be carried out on the purchasers account and risk only. Customized and build-to-order products are not returnable.
Products with a (unless the product has a) defect will be handled in accordance with the Norwegian Purchase Act (kjøbsloven av 1988), except from the regulations in these terms and conditions.

12. Force Majeure – Circumstances beyond the parties control

Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract is caused by an obstacle beyond the control of Eppendorf which we could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could the reasonable person be expected to have overcome.

Eppendorf Norge AS
Gaustadalleen 21
NO-0349 Oslo

NO 911 700 999

Phone: +47 22 56 66 32